What we collect
We may collect the following information if you contact us (by post, email or any other method )
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
- This information is not shared with anyone else.
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
To enable use to tailor the site to improve our products and sevices.
To ensure that the contect on the site is presented in an effective manner.
To provide you with information that you have requested from us or you have consented to be contacted for such purposes.
To enable us to provide you with the goods and services you have ordered through the site/ post or any other method in relation to your order..
To enable us to prevent or detect fraud or abuses on the site.
We retain details electrionally, to satisty HMRC requirements, for seven years after you place the order.
We are committed to ensuring that your information is secure but you are advised that the Internet is not a secure medium. We take reasonable steps to ensure that data transmitted electionically to te site or otherwise stored by us is not accessed by unauthorised thired parties in accoardance with the DPA. However you accept the risk that data transmitted electrionally to the site or otherwise may be intercepted before reaching the site or accessed from data storage by third parties not authorised by us and may be exploited unlawfully by such unauthorised third parties.
Once we have all your details and information we will take reasonable endeavours to keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world.
Your credit card details are handled by Sagepay a secure online payment gateway for credit card processing. All transaction information is passed bewteen our site and the Sagepay systems is encrypted. No cardholder information is ever passed unencrypted. You can be completely secure in the knowledge that nothing you pass to the Sagepay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
If your payment is Via Paypal this payment information is also held and transferred encrypted.
Please note that email correspondence with us is in a free format text and cannot be encrypted . Accordingly please do not send any senesitive information such as credit card details or passwords via email.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about our products,
You may request details of personal information which we hold about you under the GDPR. A small fee will be payable. If you would like a copy of the information held on you please write to Jenny Stevens Data Protection Officer 01720-422666 or e-mail [email protected]
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|