Customer Services

Q. Where do you send to?

A. We send flowers to postal address in England, Scotland, Wales, Northern Ireland and the Channel Islands.

Q. Why is the service restricted to these areas?
A. Our prices are constructed to take account of First Class postal delivery charges to the United Kingdom. Postal charges to other countries are higher and the delivery times are longer so we would have to charge more for a lower quality service which we choose not to do.

Q. How long does it take to get the flowers delivered?
A. Under normal circumstances (i.e. not Christmas or Mothering Sunday) the flowers are dispatched from our premises in the isles of scilly in the early afternoon and reach the United Kingdom main distribution hub in the evening. Most deliveries are made on the following morning except for 'Highlands and Islands' which will probably take an extra day.

Q. Which days do you dispatch?
A. Flowers are dispatched from the isles of scilly on Monday, Tuesday, Wednesday and Thursday. Exceptions occur during holiday periods. All available dispatch dates are shown on the ordering page. Dates not shown are not available.

Q. What is the latest ordering time for same day dispatch?
A. Orders placed before noon isles of scilly time U.K. time on any available date (normally Monday to Thursday can be dispatched on the same day.

Q. How do I know when the flowers have been delivered?
A. We do not track flower boxes once they have left our premises. The Royal Mail is extremely efficient at delivering our products and it is assumed that delivery will be made within the specified time.

Q. Why do you not track the boxes?
A. Such a system would increase the cost of the service considerably and would require a signature upon delivery which would cause problems if recipients are not at home.

Q. So what does happen if the recipient is not at home?
A. The postman making the delivery may leave the box in a safe place or with a neighbour or they may return it to the sorting office and leave a note requesting collection.


Q. How do I choose a dispatch date?
A. When you enter the details of where the flowers are going to, you will find a menu of dates and you must choose from the menu.

Q. I have placed an order but received no email confirmation.
A. You may have entered your email address incorrectly. E-mail us using the contact form giving details of the order or phone 01720 422666 to confirm that we have received your order.


Q. What can I do if I realise that I have entered the wrong information in the ordering page?
A. Email or telephone us and if there is time we will change the details. We cannot accept responsibility for incorrect addresses unless we are informed before dispatch in time to make the changes.

Q. Do you post overseas or to BFPO addresses? Sorry no

A. Our service only operates within the UK postal area. Although BFPO postal addresses are within the UK, the flowers would then have to travel by ‘plane to the overseas destination and would deteriorate significantly in transit.

Dear Francis, Chris and Jenny, Just a line to thankyou so very much for the fantastic flowers that you sent me recently (as a gift from Dave) The perfume completely filled the house as the blooms opened up to such a wonderful display, and they really were lovely. Many thanks again, - very best wishes and love to you all (especially dear little Daisy - guess she is still as mischievous as ever!)
Joy (and Dave)
Mum is thrilled with your flowers, she is nearly blind and loves the scent. Thank you for making a centenarian VERY happy!
Just a belated note to thank you very much for the Soleil d'Or (or similar) which you sent to me at the request of a friend a couple of weeks or more ago. They are great favourites of mine which you can rarely buy in the shops here these days, and the scent was beautiful as ever. They also pleased the person I share a house with, who has holidayed on St Mary's and it is pretty much her favourite place on earth, though she is no longer able to visit. I thought you might like a note to say that both the lovely flowers and all your back-breaking work was appreciated by us!
Pat Collis, Nottingham
I ordered flowers with fudge today for my Nan, Joyce Parkinson. I just wanted to say what a great service it was and the most beautiful flowers apparently. I will definitely be using you again and will be recommending you guys, as will my Nan and my Mum. Thanks again for making my life that much easier and my Nan's house full of wonderful flowers.
Laura Yelland (Nightingale)
Just to say thank you for a wonderful, prompt and efficient service - Brilliant!
Pat Bason
Hello, A big thank you for the wonderful bunches of 80 narcissi you sent to my friend in Scotland for her 80th birthday. Wonderful service from you and they certainly cheered her up on a wet day. I will tell all my friends about you. Keep up the good work, Best wishes
Helen Prudden